FAQ

Orders

Your order will be processed and delivered 1-4 days upon receipt of your payment. If you need your items urgently, do contact us at sales@petguru.com.sg or call 9106 3382 for special arrangements.
Yes, definitely! Do check with your Rehomer-In-Charge to get a coupon code that entitles you to 5% discount off our already competitive rates.
Yes, definitely! Do check with your Volunteer IC to get a coupon code that entitles you to 5% discount off our already competitive rates.

Payment

Payment for your order can be done in two ways:

  • Paypal
    • This method allows you to pay via your credit card. It is not compulsory to have a Paypal account to proceed with this mode of payment.
    • No further action is required when you make payment via this method.
  • Direct Bank Transfer to DBS Current 017-904370-0
    • This method allows you to make payment via bank transfers from a local bank.
  • For direct bank transfer, please make payment within 12 hours. This will help to facilitate the processing of your order.
  • Upon payment of your order, please email us at sales@petguru.com.sg or send a text message to +6591063382 with proof of payment.
For tracking purposes, we only accept bank transfers and payment via Paypal. This is to allow us to keep a record of payments received. Your understanding in this matter is greatly appreciated.

Delivery

For small items below 3kg, we will deliver via Singpost SmartPac services. An email will be sent to you with the parcel tracking number once we have sent it out to SingPost. Please click here for more information on Singpost Smartpac services.

For bigger items, we will deliver via our courier partners to your doorstep.

Delivery will take 1-4 working days.
We deliver Mon - Sat, 9am - 10pm.
Yes you can self-collect your pre-ordered items from SOSD Rehabilitation Center or at the events which we will be participating in. You can also use the coupon code "Selfcollect" for the waiver of shipping fees if you are self-collecting your order.

Miscellaneous

No, we do not have a shop front.
We are always looking to expand our pool of products. Please drop us an enquiry so that we can look into carrying the product in future.
100% of our profits goes to support the operations of SOSD & Pet Guru.
No, however, we have many dogs that are up for adoption. Please visit SOSD’s website to view a whole list of dogs that are looking for forever homes. Adopt, Don’t Shop!